Microsoft 365 Alert : Service Degradation – OneDrive for Business – Users can’t upload files via Request Files in OneDrive for Business – RESOLVED

Announcements Sourav Nandi

19/08/2022 09:50:00 AM (BST)

Issue Reported : 01/08/2022 08:01:00 AM BST

NHSMail Reference : INC31167913

Microsoft Reference : OD415386

Issue Status : RESOLVED

Issue Description : Users can’t upload files via Request Files in OneDrive for Business.

Scope of impact : Your organization was affected by this event, and all users were unable to upload files via Request Files in OneDrive for Business.

Final Update : 19/08/2022 09:59:00 AM – Microsoft has determined that a recent service update contained a code regression, resulting in impact. They have developed and deployed a fix, and confirmed with some affected users that impact is remediated.

Root cause : A recent service update contained a code regression, resulting in impact.

Next steps : Microsoft is reviewing their update procedures to identify how the regression wasn’t found during testing and validation, which will help them prevent similar impact in the future.