Microsoft 365 Alert : Service Degradation – Exchange Online/Microsoft 365 suite/SharePoint Online- Some users may see errors and long wait times when searching through SharePoint Online and Exchange Online – RESOLVED

29/08/2022 08:55:00 AM (BST)

Issue Reported : 23/08/2022 17:00:00 PM BST

NHSmail Reference : INC31313905

Microsoft Reference : MO420476

Issue Status : RESOLVED

Issue Description : Users may have seen errors and long wait times when searching through SharePoint Online and Microsoft Teams.

More Info : Users may see errors and long wait times when searching through SharePoint Online and Microsoft Teams.

Scope of impact : This issue is impacting any user that is searching the SharePoint Online or the Microsoft Teams services.

Final Update : 05/09/2022 09:10:00 AM – Microsoft has confirmed that the deployment of the fix has completed successfully, and they have verified after monitoring the service that this action has resolved the problem in full.

Root Cause : A recent service update intended to improve query performance caused a regression for some users in SharePoint Online and Microsoft Teams search scenarios.

Next steps : Microsoft is investigating why the recent service update intended to improve query performance caused a regression for some users in SharePoint Online and Microsoft Teams search scenarios to prevent this problem from happening again in the future.

back to top