Microsoft 365 Alert : Service Degradation – PowerBI – Users may intermittently be unable to sign into PowerBi – RESOLVED

20/06/2022 12:14:00 PM (BST)

Microsoft Reference : PB234141  

NHSmail Reference : INC29804532

Issue Status : RESOLVED

Issue Description : Users may intermittently be unable to sign into PowerBi.

Scope of impact : Your organization is affected by this event, and may intermittently impact any user.

Final Update : 20/06/2022 01:34:00 PM – Microsoft successfully deployed the fix to all affected environments, and confirmed after a period of monitoring that impact is no longer occurring.

Root cause : A recently enabled service change, intended to implement a new cache, unexpectedly resulted in impact to user access requests.

Next steps : Microsoft are reviewing the update procedures to better identify similar issues during their development and testing cycles.

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