Microsoft 365 Alert : Service degradation – Microsoft Teams – Problems with voicemail within Microsoft Teams – RESOLVED

07/06/2022 11:36:00 AM (BST)

Issue Reported : 07/06/2022 09:31:00 AM 

Microsoft Reference : TM389781  

NHSmail Reference : INC29444113

Issue Status : RESOLVED

Issue Description : Users may experience problems with voicemail within Microsoft Teams.

Scope of impact : Your organization was affected by this event, and any user attempting to leave a voicemail in Microsoft Teams may have been impacted.

Final Update : 07/06/2022 02:23:00 PM – Microsoft completed rerouting user connections to alternate infrastructure and can confirm after monitoring, that impact has been resolved.

Root cause : A section of database infrastructure, which is responsible for processing user voicemails in Microsoft Teams, was unexpectedly performing below acceptable performance thresholds.

Next steps : Microsoft are analyzing performance data and trends on the affected systems to help prevent this problem from happening again.

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