Microsoft 365 Alert : Service Degradation – Microsoft 365 suite – Users may be unable to open Office Online files via various platforms – RESOLVED
17/06/2022 08:53:00 AM (BST)
Microsoft Reference : MO393262
NHSmail Reference : INC29713342
Issue Status : RESOLVED
Issue Description : Users may be unable to open Office Online files via various platforms.
More info : Affected services may include:
-OneDrive for Business
-Office on the Web
Users may encounter the following error message: “Sorry there was a problem and we can not open this document.” While we are focused on remediation, we recommend leveraging the desktop versions of these apps to open office files.
Scope of impact : A portion of users served through affected sections of infrastructure may see issues when accessing documents via various applications.
Final Update : 17/06/2022 10:44:00 AM – Microsoft completed restarting the affected infrastructure, and confirmed after a period of monitoring service telemetry that impact has been remediated.
Root cause : A configuration mismatch issue between the service and our infrastructure lead to users being unable to open Office Online files via various platforms.
Next steps : Microsoft are reviewing their service and infrastructure configuration procedures to find ways to prevent this problem from happening again.