Microsoft 365 Alert : Service Degradation – SharePoint Online – Some users may be unable to view any data in the News articles webpart within the SharePoint Online service – RESOLVED

07/04/2022 12:02:00 PM (BST)

Issue Reported : 07/04/2022 08:01:00 AM UTC

Microsoft Reference : SP354364

Issue Status : RESTORED

Issue Description : Users may be unable to view any data in the News articles webpart within the SharePoint Online service.

More info : Further information on the News articles webpart could have been found here: https://support.microsoft.com/en-us/office/use-the-news-web-part-on-a-sharepoint-page-c2dcee50-f5d7-434b-8cb9-a7feefd9f165

Scope of Impact : Impact is specific to some users served through the affected infrastructure.

Final Update : 08/04/2022 09:30:00 AM – Microsoft performed a roll-back to the previous build on April 7, 2022 at 11:33 AM UTC, and confirmed that the issue has been resolved.

Root Cause : A recent build intended to improve service performance contained a bug that caused a limited subset of queries to fail.

Next steps : Microsoft are reviewing their update procedures to better identify similar issues during the development and testing cycles.

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