Microsoft 365 Alert: Service degradation – Microsoft Forms – Users may be unable to launch Microsoft Forms – RESOLVED

17-11-2021 01:43:00 PM (GMT)

Microsoft Reference : FM298724

Issue Status: RESTORED

Issue Description: Users may be unable to launch Microsoft Forms

More info: Users may receive the error ‘This service is unavailable’.

Scope of impact: This issue could have potentially impact any user, however, telemetry indicated that users within Europe, Middle East, and Africa (EMEA) experienced the most significant impact.

Final Update – 17/11/2021 03:03:00 PM: Microsoft identified that an unexpected increase in user requests resulted in impact. They manually triggered scale-up activities, which paired with automated scaling mechanisms, remediated impact. Microsoft monitored the service and confirmed that the issue is resolved.

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