Microsoft 365 Alert: Service degradation – Exchange Online – Some users may be unable to access their Exchange Online calendars through Microsoft Outlook for iOS – RESOLVED

05-11-2021 08:31:00 AM (GMT)

Issue reported: 02/11/2021 03:00:00 AM

Microsoft Reference : EX296408

NHSmail Reference : INC24845768

Issue Status: RESTORED

Issue Description: Users may have been unable to access their Exchange Online calendars through Microsoft Outlook for iOS.

More info: This issue only impacted Events search results in Microsoft Outlook for iOS version 4.2143. Some users may have seen a subset of their calendar events under the “All” results tab. Search results for other Outlook items would have appeared and users would have seen expected results from other Exchange Online connection methods.

Scope of impact: Any user who attempted to access their Exchange Online calendar on iOS devices through the Microsoft Outlook for iOS version 4.2143 may have been affected by this issue.

Final Update – 17/11/2021 10:49:00 AM: Microsoft confirmed that the update is now available in the Apple App Store and users can either manually download the update or wait for automated updates, if enabled, to apply to restore service.

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