NHSmail Helpdesk Telephony Issue – RESOLVED

07-10-2021 12:04:59 PM (BST)

We are aware of an issue which occurred this morning on the NHSmail Helpdesk telephony system which prevented our NAS customers from accessing the desk via Option 1 and then Option 1 in the telephony menu. This outage lasted approximately 10 minutes between 11:35 and 11:45 but has now been fully resolved.

We apologise for any inconvenience caused. Please contact the NHSmail Helpdesk in the usual way, via telephone using 0333 200 1133, or by email using helpdesk@nhs.net.

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