Microsoft 365 Service Alert : Users in New Zealand unable to access Microsoft services – RESOLVED

27-08-2021 08:50:00 AM (BST)

Issue Reported: 26/08/2021 08:25:00 PM

Microsoft Reference : MO281120

Issue Status: RESTORED

Issue Description: Users in New Zealand unable to access Microsoft services.

More info: Initial reports indicated that users were unable to access Microsoft Teams, Outlook, and SharePoint Online, though additional services may have also been impacted.

Scope of impact: This issue affects users located in New Zealand.

Final Update – 27/08/2021 08:56:00 AM: Microsoft has determined that a network routing issue between a third-party ISP and their service inadvertently caused users to be unable to access various Microsoft 365 services. The issue was resolved by correcting the connection routing configuration between the ISP and Microsoft services.


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