Microsoft Alert: Service degradation – Exchange Online – Users may be intermittently unable to complete searches in Outlook on the web and Outlook desktop -NEW

01-07-2021 10:30:09 AM (BST)

Issue Reported: 1/07/2021 10:15:00 AM

Microsoft Reference : EX266081

Issue Status: OPEN

Issue Description: Users may be intermittently unable to complete searches in Outlook on the web and Outlook desktop.

Affected users will likely see an error message when searching that states: “We’re having troubles fetching results from the server…”

Scope of impact: Impact is specific to some users who are served through the affected infrastructure.

Current Update – 1/07/2021 10:30:00 AM: Microsoft are reviewing a potential authentication issue that may be resulting in the search failures.

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