Microsoft Alert: Service degradation – Exchange Online – Users may be intermittently unable to complete searches in Outlook on the web and Outlook desktop – RESOLVED

Announcements Aftab Alam

01-07-2021 10:30:09 AM (BST)

Issue Reported: 22/06/2021 09:00:00 AM

Microsoft Reference : EX266081

Issue Status: RESTORED

Issue Description: Users may be intermittently unable to complete searches in Outlook on the web and Outlook desktop.

More info: Affected users will likely see an error message when searching that states: “We’re having troubles fetching results from the server…”

Scope of impact: Impact is specific to some users who are served through the affected infrastructure.

Final Update – 01/07/2021 12:30:00 PM: Microsoft confirmed that disabling the synthetic traffic has reduced traffic and confirmed mitigation via telemetry.