Microsoft Alert: Service degradation – Users may intermittently experience sign in issues and apps flashing while connected to a spotty Network

13-05-2021 10:20:10 AM (BST)

Issue Reported: 05/05/2021 09:03:00 PM

Microsoft Reference : MO254584

Issue Status: RESOLVED

Issue Description: Multiple Microsoft 365 mobile apps may experience bright white flashing, including Microsoft Teams, Microsoft Power Apps, and Outlook. Additionally, users may be unable to sign into Microsoft Power Apps and Microsoft Teams. If already signed in, users may experience functionality problems within Microsoft Power Apps and Microsoft Teams, such as being unable to open apps within Microsoft Power Apps.

Multiple Microsoft 365 mobile apps may experience bright white flashing, including Microsoft Teams, Power Apps, and Outlook. Additionally, users may be unable to sign in to Power Apps and Microsoft Teams. Or, if already signed in, users may experience functionality problems within Power Apps and Microsoft Teams, such as being unable to open apps within Power Apps.

Once the fix is released, users should receive the update automatically; however, users can also opt to force update. For users opting to force-update: The apps will be published on the Google Play Public Beta channels, so users can opt in to the public Beta of Microsoft Authenticator and the Intune Company Portal and then check for version number 6.2104.2785.

Scope of impact: A subset of users using a Microsoft 365 app on an Android device with Microsoft Authenticator (version 6.2104.2785) and the Intune Company Portal (version 5.0.5134.0) while also connected to a network experiencing issues may be impacted.

Current Update – 13/05/2021 10:20:00 AM: Microsoft have identified that an additional version combination is resulting in persistent impact associated with MO252668 persists for a subset of users after the initial fix was deployed. Microsoft have developed an additional fix to address the remaining impacted version combination and expect that it will complete deployment by Monday, May 10, 2021. Microsoft determined that the deployment has completed and the issue has been mitigated. Service has been restored to normal.

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