Microsoft Alert: Service degradation – Exchange Online – Users may be unable to view email message content within Outlook

12-05-2021 07:47:46 AM (BST)

Issue Reported: 11/05/2021 09:15:00 PM

Microsoft Reference : EX255650

Issue Status: RESOLVED

Issue Description:  We are aware of an issue wherein users may be unable to view email message content within Outlook.

Initial reports indicate that Outlook on the web is unaffected and users with access to Outlook on the web can view email messages there while we work on a solution.

Scope of impact: This issue could affect any user attempting to view an email message in Outlook.

Final Update – 12/05/2021 02:00:00 AM: Microsoft have confirmed that the fix successfully resolved the issue, though some users will be required to restart their email client for the change to take effect. In some circumstances, a second restart may be necessary.

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