Microsoft Alert: Extended recovery – Users on Windows 7/8 Service Pack 1 with TLS 1.0/1.1 can’t connect to OneDrive for Business and receive error 0x8004de40

19-05-2021 10:34:24 AM (BST)

Issue Reported: 12/05/2021 08:41:00 PM

Microsoft Reference : OD255960

Issue Status: RESOLVED

Issue Description:  We are aware of an issue wherein users users on Windows 7/8 Service Pack 1 with TLS 1.0/1.1 cannot connect to OneDrive for Business and receive error 0x8004de40

For additional information, including a mechanism to prevent the impact from persisting, review MC240160 for details related to the TLS 1.2 enforcement specific to OneDrive for Business connectivity.

Scope of impact: The implementation of TLS 1.2 enforcement may affect OneDrive for Business connectivity for customers using TLS 1.0 or 1.1 with users on Windows 7 or 8 Service Pack 1.

Final Update – 19/05/2021 10:33:00 AM: As this event is related to our ongoing efforts to enforce TLS 1.2 use and not a service issue, this communication will be closed. However, the Message Center communication MC240160 will remain available to review for details on how to mitigate this specific impact associated with our continuous service improvement.

back to top