Microsoft Alert: Service degradation – Exchange Online – Some users are unable to send or receive email messages within Exchange Online

23-04-2021 10:05:49 AM (BST)

Issue Reported: 22/04/2021 3:18:00 PM

Microsoft Reference : EX252124

Issue Status: RESOLVED

Issue Description: Some users are unable to send or receive email messages within Exchange Online

Scope of impact: Impact is specific to organizations hosted from infrastructure located in North America. However, if a user not hosted on the affected infrastructure attempted to send an email to a user within an impacted organization, they may be unable to send the email.

Current Update – 22/04/2021 05:30:00 PM:  The Engineers have monitored the environment  and confirmed that the queued emails have processed as expected.

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