Microsoft Alert: Service degradation – Exchange Online – Outlook mobile for iOS devices inaccessible

21-04-2021 11:42:04 AM (BST)

Issue Reported: 20/04/2021 2:53:00 PM

Microsoft Reference : EX251697

Issue Status: RESOLVED

Issue Description: Users may be unable to access the Outlook mobile application from iOS devices.

Scope of impact: Users who installed Outlook Mobile for iOS on their Microsoft Intune-managed devices were impacted.

Current Update – 21/04/2021 11:42:00 AM: Microsoft have released the updated build 4.2115.2, which has been validated and confirmed to resolve the underlying issue. Microsoft suspect it may take up to 24 hours for the build to be available for all users to download via the App Store or the Company Portal app. Microsoft recommend users to periodically check the App Store or the Company Portal app until the new build 4.2115.2 is available for download.

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