Microsoft Alert: Service degradation – Exchange Online – Users cannot access Teams

27-04-2021 03:09:05 PM (BST)

Issue Reported: 27/04/2021 12:12:00 PM

Microsoft Reference : TM252802

Issue Status: Resolved

Issue Description: We are aware of an issue wherein Users able to access Microsoft Teams may experience degraded performance with multiple features.
Impacted functionality includes, but is not limited to:
– Cannot send or receive messages
– Some Channels may not appear
– Cannot join channels
– Cannot join chats

Scope of impact: Any user could have been affected by this issue.

Current Update – 27/04/2021 15:09:00 PM: A recent configuration change made by Microsoft resulted in specific feature settings to include an incorrect value, resulting in impact to the service. Microsoft have monitored the environment and confirmed that the service is performing as expected. If a user is still experiencing impact, they need to restart their clients to recover.

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