Microsoft 365 Alert – Service Degradation – SharePoint Online – Some users who are team owners may see an incorrect member and guest count for some teams within Microsoft Teams – RESOLVED

Announcements Sourav Nandi

01/02/2024 09:05:00 AM

NHSmail Reference: INC41189679

Microsoft Reference: SP709902

Issue Status: RESOLVED

Issue Description: Users’ SharePoint Online content search results may be missing or may disappear when pages load.

More info: This issue specifically impacts items which were newly created or updated recently.

Final Update: 20/06/2024 08:52:00 AM – The repair job has completed and Microsoft have confirmed through monitoring service telemetry that impact has been remediated.

Scope of impact: This issue may impact the availability of some items when users perform content searches in SharePoint Online.

Root cause: A search index discrepancy is causing access control properties to propagate incorrectly within SharePoint Online, resulting in impact.

Next steps: Microsoft are working to better understand what caused the search discrepancy issue so that they can prevent similar issue from happening in the future, and so that they can make the service more resilient.