Which Version of Copilot is Right for Me?

1. Introduction

The NHS.net Connect service currently offers two versions of Microsoft Copilot:

• Copilot Chat – available to all NHS.net Connect users as part of their base licence
• M365 Copilot – requires an add-on licence purchased locally

Organisations should consider their user’s needs against the available products and provide the appropriate advice and support.

Further information on each product is available below and on the following link – Microsoft 365 Copilot – NHSmail Support

2. Comparing Copilot Options

Copilot Chat is an AI chat tool built specifically for work. It uses the latest AI models and data from the web to answer your questions, generate content and ideas, and find information. You can even upload a file from your computer to have AI analyse and transform your content.

M365 Copilot is Microsoft’s AI tool that is part of the Microsoft 365 suite. This suite includes apps like Word, Excel, PowerPoint, Outlook, and Teams. M365 Copilot helps you work more productively by doing tasks like summarising documents, drafting emails, and creating presentations.

Both are protected by the same security and governance measures as your nhs.net email and files in Microsoft 365.

3. Learning and Service Desk Support

Training and webinars

• For guidance on how to use M365 Copilot and help with prompting, please explore the Getting Started Guides on Viva Learning.
• The NHS.net Connect Centre of Excellence team host Product Showcases including spotlights on Copilot, please follow this link to sign up Product Showcase Events – NHSmail Support
• Microsoft provides NHS specific Copilot Chat training sessions, please follow this link to sign up – https://aka.ms/NHSCopilotChat.

Service desk support

Please contact your local IT Team in the first instance, follow this link to find your Local Administrator.

If they’re unable to resolve your issue, you can contact the national helpdesk via this link.

4. Find out more

• Introduction to M365 Copilot Chat
• Introduction to M365 Copilot
• For more information on M365 Copilot onboarding, follow this link
• For any M365 Copilot FAQs, follow this link