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Office 2010 important end date – 1 May 2022

Dear colleague,

Important information

On 1 May 2022, Office 2010 will no longer be supported and will be switched off by Microsoft. If you’re using this, or other unsupported products, your access to NHSmail may be disrupted.

What does that mean to me?

If you are still using Outlook 2010 to access email on your desktop, this will no longer work. It is your organisation’s responsibility to make sure you are using a supported product. If your organisation doesn’t take action to upgrade you from Office 2010, your only available access to email will be to use Outlook Web Access via your internet browser at https://portal.nhs.net.

How can I check the version I’m on?

To check the version you’re using and see whether you will be affected, please go to the Help menu within Microsoft Outlook and select About Microsoft Office Outlook > Verify the version info.

If it looks like you’re using an unsupported version, contact your organisation’s IT team urgently through your usual process to find out what action is being taken to avoid disruption to your email service and access to Microsoft products.

Please note, versions of Office 2013 and 2016 may be able to connect to Microsoft 365 services, but only the most current version is supported. If you continue to use older versions, you may experience performance or reliability issues. Using unsupported systems also makes your organisation more vulnerable to cyber security threats.

For more information about the products due to be unsupported by Microsoft, please visit the NHSmail support pages: https://support.nhs.net/knowledge-base/office-2010-important-end-date-reminder/.

Best wishes,

NHSmail Team

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Updated on 05/05/2022

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