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NHSmail Intune Operations Guide

All Local Administrators (LAs) and Onboarding Managers at organisations onboarded to the NHSmail Intune Service, should download the NHSmail Intune Service Operations Guide for Local Administrators and Onboarding Managers, which can be found below.

This Operations Guide is a comprehensive document detailing key features of Intune, step-by-step enrolment and technical processes which may need to be completed by LAs using and managing devices on NHSmail Intune, and general requirements of the platform.

Local Administrators and Onboarding Mangers should regard the Operations Guide as the first point of reference for the resolution of any Intune issues as well as an upskilling resource created to support LAs who are new to, or relatively new to using Intune.


The NHSmail Intune Operations Guide for Local Administrators and Onboarding Managers will be updated periodically to reflect technical / service updates.

Document information and downloads

  • Document Overview
  • Glossary
  • High-Level Overview of the NHSmail Intune Solution
  • Microsoft Intune Features and Practices
  • iOS/iPadOS Enrolment and Management
  • Android Device Enrolment and Management
  • Mobile Application Management (MAM)
  • Windows 10/11 Device Enrolment and Management
  • SCCM Windows Autopilot Hardware Hash Methods
  • Windows Autopatch
  • HoloLens 2 Device Enrolment
  • NCSC – CIS NHSmail Intune Baselines
  • Co-Management
  • Certificate and Connector Services for Intune
  • User Offboarding
  • Offboarding Process
  • Feedbacks and Comments
  • Appendix

File type Adobe Acrobat PDF
File Size 15.2 MB

Last Reviewed Date 29/02/2024
Updated on 29/02/2024

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