This article provides a summary of the prerequisites that NHS organisations must have in place before committing to the purchase and onboarding of M365 Copilot licences for users within their organisation

18/07/2025 17:30:00 PM
RESOLVED – We are aware of an issue where services to the NHS.net domain have become inaccessible. 

30/06/2025 16:55:00 PM
The issue with logging into the Egress add-in on outlook desktop is still being worked on by engineers in collaboration with Egress support

23/06/2025 09:29:00 PM
RESOLVED – Please be advised that the Co-pilot Chat feature has been temporarily disabled due to scaling issues within NHS.net Connect. NHS England and Microsoft technical teams are working through some technical issues, it does not impact Teams Premium or those organisations using licenced Co-pilot. We appreciate your understanding and patience during this process. Further updates will be provided as soon as they become available

Upon clicking the “Enable” button for a disabled account, a green growl notification stating, ‘Enable mailbox for UPN failed’ appears for the action however, a red growl MailTip error also appears stating “Exception has been occurred.” The account status changes to “Enabling” but then reverts to “Disabled”.

04/06/2025 17:50:00 PM
Some Organisation have been identified as using the Entra ID P2 licence in one or more of your User Policies

25/05/2025 18:15:00 PM
RESOLVED – We are aware of an issue where the NHSmail Portal has become inaccessible displaying an error “Server Error in ‘/’ Application”

23/05/2025 16:00PM
RESOLVED – We are aware of some users unable to login to the NHS.net Portal via a standard browsing session. We are aware of users able to successfully log in to the Portal after clearing the web browser cache and/or using incognito mode.

22/05/2025 13:21:00 PM
To enhance the performance and reliability of the Windows 365 service, we have scheduled routine maintenance. This will take place during off-peak hours according to each client device’s local time to help reduce any potential disruption.

21/05/2025 17:15:00 PM
Some Android users may receive an error “app access blocked” when accessing corporate data on managed and unmanaged devices.