TOR – NHSmail Support

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Requirements and Responsibilities

View the Terms of Reference (ToR) document

Upcoming Support Site Changes

We are introducing a new Support Hub that will gradually replace this support site.

Announcements

Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users’ locations may not be accurate during iOS Microsoft Teams emergency calls – ONGOING 24/08/2026
Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may experience degraded video quality when screensharing in Microsoft Teams – Ongoing 24/08/2026
Microsoft 365 Alert – Service Degradation – Exchange Online – Users may be unable to complete mailbox offboarding because the migration task is blocked and can’t finish – ONGOING 24/08/2026

Popular Articles

Acceptable Use Policy
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Third Party & Single Sign-On Certificate Renewal Guide
Getting Started with MFA
Setting a User Account Secret

NHS.net Connect
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