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We are introducing a new Support Hub that will gradually replace this support site.

Microsoft 365 Alert – Service Degradation – Microsoft 365 Copilot Chat – Users aren’t shown the “Edit in Outlook” button after prompting Copilot Chat to draft an email message – ONGOING 08/04/2026
Microsoft 365 Alert – Service Degradation – Exchange Online – Users may have been intermittently unable to access their Exchange Online mailboxes in some connection methods – ONGOING 08/04/2026
Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Users’ Copilot for Sales add-in may not appear on Outlook mobile and Outlook for Mac clients – ONGOING 08/04/2026

Creating customised templates