Open a shared mailbox – NHSmail Support

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Opening shared mailboxes

How to open shared mailboxes

Upcoming Support Site Changes

We are introducing a new Support Hub that will gradually replace this support site.

Announcements

Microsoft 365 Alert – Service Degradation – Microsoft 365 Copilot Chat – Users aren’t shown the “Edit in Outlook” button after prompting Copilot Chat to draft an email message – ONGOING 08/04/2026
Microsoft 365 Alert – Service Degradation – Exchange Online – Users may have been intermittently unable to access their Exchange Online mailboxes in some connection methods – ONGOING 08/04/2026
Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Users’ Copilot for Sales add-in may not appear on Outlook mobile and Outlook for Mac clients – ONGOING 08/04/2026

Popular Articles

Acceptable Use Policy
Third Party & Single Sign-On Certificate Renewal Guide
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Using the NHS Directory (People Finder)
Introduction to M365 Copilot Chat

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