escalations – NHSmail Support

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Complaints and Escalations Process

How to raise a complaint or escalation

Upcoming Support Site Changes

We are introducing a new Support Hub that will gradually replace this support site.

Announcements

Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users with an active Microsoft Teams license may be unable to sign in to Microsoft Teams – ONGOING 28/08/2026
Microsoft 365 Alert – Service Degradation – Microsoft Defender XDR – Some admins may experience delays in Microsoft Defender for Endpoint detections – ONGOING 28/08/2026
Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users attempting to view their Microsoft Teams contact lists may experience latency – ONGOING 28/08/2026

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