escalations – NHSmail Support

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Complaints and Escalations Process

How to raise a complaint or escalation

Upcoming Support Site Changes

We are introducing a new Support Hub that will gradually replace this support site.

Announcements

Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Some users may be unable to drag and drop files to add references into Microsoft Copilot Notebooks – ONGOING 21/07/2026
Microsoft 365 Alert – Service Degradation – Exchange Online – Some users may be unable to view mailbox storage data in Outlook and Outlook on the web – ONGOING 21/07/2026
Microsoft 365 Alert – Service Degradation – Power BI – Users’ filters in Excel PivotTables connected to Microsoft Fabric Semantic Models may reset after a refresh – ONGOING 21/07/2026

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