create and configure – NHSmail Support

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Creating and Configuring Call Queues

This article describes how to create and configure call queues

Upcoming Support Site Changes

We are introducing a new Support Hub that will gradually replace this support site.

Announcements

Microsoft 365 Alert – Service Degradation – Microsoft Intune – Users can’t exit Kiosk mode on Microsoft Intune enrolled Managed Home Screen (MHS) devices and encounter an error – ONGOING 10/08/2026
Microsoft 365 Alert – Service Degradation – Power BI – Users can’t create new functions for Power BI reports – ONGOING 10/08/2026
Microsoft 365 Alert – Service Degradation – Microsoft Defender XDR – Some users may be unable to use unused OAuth app policies in App Governance – ONGOING 10/08/2026

Popular Articles

Acceptable Use Policy
Using the NHS Directory (People Finder)
Third Party & Single Sign-On Certificate Renewal Guide
Getting Started with MFA
Setting a User Account Secret

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