Information – NHS.net Connect Disaster Recovery Test (19th September)

07/09/2026 14:00 PM

Dear NHS.net users,

Please be advised that a planned Disaster Recovery Test will be taking place on the 19th of September for NHS.net Connect. This test is being carried out to ensure the platform remains resilient and that our recovery processes are effective, providing confidence that the service can be restored quickly in the event of an unplanned outage.

This is anticipated to be a seamless activity with no interruption to end users. Please note that during the failover test, administration of the Teams Telephony system via the Power App will be temporarily unavailable. Users already configured for the Teams Telephony service can continue to utilise it without any impact.

We would also take this opportunity to remind organisations to ensure their local Business Continuity Plans are reviewed and up to date ahead of the test date.

If you perceive any impact to the platform that falls outside of what is described in this announcement, please contact the NHS.net Connect Helpdesk in the first instance.

We apologise for any inconvenience this may cause and thank you for your patience.