Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Users can’t manage scheduled prompts in Microsoft 365 Copilot – ONGOING

25/09/2026 09:21:00 AM

NHS.net Connect Reference: INC46924331

Microsoft Reference: CP1465677

Issue Status: ONGOING

Issue Description: Users can’t manage scheduled prompts in Copilot.

More info: When users attempt to schedule a prompt in Copilot, they receive an error message that states, “Try refreshing the page. Something went wrong and we couldn’t get the page to display.” Despite receiving the error, the prompt is scheduled as expected. When the user then attempts to manage the scheduled prompt, they receive the same error and are unable to manage it.

Current Update: 02/09/2026 09:22:00 AM – Microsoft has identified the most efficient way to remediate the impact of the previously identified update. They are working to implement a rollback of the recent change and anticipate having an update to the timeframe for that action at their next communication time.

Scope of impact: Your organisation is impacted by this event, and any user attempting to manage scheduled prompts in Copilot is affected. This information may be updated as the investigation continues.

Root cause: A recent service change designed to improve the management operations for scheduled prompts is preventing the management window from being displayed and is causing impact.

Next update by: Wednesday, September 2, 2026, at 9:30 PM UTC