INC46883188 – Insights Hub Service Degradation – RESOLVED

Announcements Arpan Das

17/07/2026 13:00 PM

NHS.net Connect Reference: INC46883188

Issue Status: RESOLVED

Description: Internal monitoring has identified a capacity issue which may result in slow performance when using Insights Hub.

Final Update: 17/07/2026 14:10:00 PM – As highlighted, earlier this afternoon, users may have experienced difficulty accessing the Insights Hub. Our monitoring systems detected the initial degradation and subsequent failure promptly and our engineers took immediate action to restore the service, which is now back online.

We apologise for any inconvenience caused.

If you need to report any issues, please contact the NHS.net Connect Helpdesk 24/7 by calling 0333 200 1133 or emailing helpdesk@nhs.net.