Microsoft 365 Alert – Service Degradation – Microsoft 365 suite – Some admins may see incorrect classifications of Cowork Tasks in Microsoft 365 Copilot Cowork usage reports – ONGOING

16/07/2026 08:42:00 AM

NHS.net Connect Reference: INC46881249

Microsoft Reference: MO1428775

Issue Status: ONGOING

Issue Description: Some admins may see incorrect classifications of Cowork Tasks in Microsoft 365 Copilot Cowork usage reports.

More info:Admins may see that Cowork Tasks that should be categorized as “Scheduled” are currently being reported as “User-Initiated”. These usage reports are found within the Microsoft 365 admin center.

Current Update: 16/07/2026 08:42:00 AM – Microsoft received reports from a subset of admins that they’re receiving incorrect usage classifications of Cowork Tasks for Copilot Cowork usage reports in the Microsoft 365 admin center. Specifically, admins see tasks that should be categorized as “Scheduled” are reported as “User-Initiated”. We identified that the classification logic utilized to apply labels to affected tasks is incorrectly classifying “Scheduled” tasks as “User-Initiated”. They have corrected the offending classification logic and we’re backfilling impacted reports to have them reflect the correct usage classification label. They will anticipate this process to be completed by Friday, July 17, 2026, at 4:00 AM UTC and we aim to provide updates on their timeline to remediation as the backfill progresses.

Root cause: The classification logic utilized to apply labels to affected tasks is incorrectly classifying “Scheduled” tasks as “User-Initiated”.

Next update by: Friday, July 17, 2026, at 1:00 AM UTC