Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users’ calls placed from the call log history screen are including the call queue as a participant – NEW

16/03/2026 08:32:00 AM

NHSmail Reference: INC46773908

Microsoft Reference: TM1253091

Issue Status: OPEN

Issue Description: Users’ calls placed from the call log history screen are including the call queue as a participant.

More info: Users on the latest app version 1449/1.0.94.2025460012 for the IP Phone Android Microsoft Teams client are affected by this issue.

As a way to avoid impact, users can utilize the following steps:
1. Navigate to “calls” app.
2. Navigate to “Recents” tab.
3. Tap on the “i” button (info button) on the call history list item of the call queue call.
4. Tap on “View Profile” on the bottom sheet dialog.
5. Tap on the call icon in the new screen.

Current Update: 16/03/2026 08:47:00 AM –Microsoft has received reports of an issue in regards to issues with call queues for certain Teams devices. They have reviewed some provided details and their logs, and they identified a recent update to the Microsoft Teams IP Phone Android client that included a code issue, leading to impact. They are assessing their next steps to develop and validate a fix to resolve the issue. In the meantime, they recommend users utilize the provided steps above to avoid impact.

Scope of impact: Your organization is affected by this event, and users with a specific app version who placed calls from the call log history screen are including the call queue as a participant. This section may be updated as our investigation continues.

Root cause: A recent update to the Microsoft Teams IP Phone Android client that included a code issue, leading to impact.

Next update by: Monday, March 16, 2026, at 11:00 PM UTC