Information – NHSmail Intune – Custom admin notifications issue

17/12/2025 14:00:00 PM

Message: Some users are not consistently receiving custom admin notifications on Microsoft Intune-managed Entra ID devices, particularly on noncompliant Android devices. This issue also affects certain remote device action notifications.

Current Status: The fix deployment is in progress and has reached 20% of the affected environment.

Full deployment is expected by the next scheduled update.

Your organisation is impacted if users are configured to receive these custom notifications.

User Impact: Some users are currently blocked from accessing Microsoft 365 apps and resources due to enforced conditional access policies.

This issue affects your organisation. Only users whose devices do not meet the conditional access encryption requirement are impacted.

Root Cause: The authentication component used by the notification service is returning invalid requests, causing the notification delivery issues.

Start Time: Monday, December 8, 2025, 9:26 PM UTC

Next Update By: Tuesday, December 16, 2025, 10:00 PM UTC