INC46635586 – Portal Slowness – RESOLVED

Announcements Arpan Das

22/09/2025 10:45:00 AM

Issue Status: RESOLVED

NHSmail Service Bridge Reference: INC0336633

Issue Description: We are aware of an issue where the NHSmail Portal is experiencing slowness. Accenture engineers are investigating and updates will be provided as soon as possible.

Final Update:- 22/09/2025 17:00:00PM – Following a period of consistent monitoring over the course of the day, and with no further reports of issues via our internal monitoring service or end users, this incident is now Resolved. Root cause analysis is ongoing.

We apologise for any inconvenience caused.

If you require additional help and support, the NHS.net Connect helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net.