Microsoft 365 Alert – Service Degradation – Microsoft Intune – Some users” Apple devices bulk enrolled within Microsoft Intune can’t receive user-targeted policies – RESOLVED

Announcements Arpan Das

09/04/2025 11:19:00 AM

NHSmail Reference: INC46500877

Microsoft Reference: IT1050841

Issue Status: RESOLVED

Issue Description: Users’ Apple devices bulk enrolled within Microsoft Intune can’t receive user-targeted policies.

More info: This event impacts some users” MacOS, iOS, and iPadOS bulk enrolled devices.

If the Wi-Fi or Virtual Private Network (VPN) profile for the affected device is user targeted, the user will be unable to connect to either.

Scope of impact: Your organization is affected by this event, and some users’ Apple devices bulk enrolled within Microsoft Intune can’t receive user-targeted policies.

Root cause: A recent update introduced a code error that prevented Apple devices from receiving user-targeted policies after undergoing authentication component renewal while the user associated with that device was blocked within Microsoft Entra ID, leading to impact.

Next steps: Microsoft are reviewing their Microsoft Intune service change procedures pertaining to the code pathways responsible for facilitating user-targeted policies to prevent similar impact in future updates.