Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may see a draft chat message to a call queue in Microsoft Teams – ONGOING

Announcements Arpan Das

04/04/2025 08:25:00 AM

NHSmail Reference: INC46496171

Microsoft Reference: TM1047160

Issue Status: ONGOING

Issue Description: Users may see a draft chat message to a call queue in Microsoft Teams.

More info: This issue is specifically affecting users who are set up as call queue agents.

Current Update: 12/05/2025 09:20:00 AM – Microsoft have resolved the issue blocking the continuation of their deployment, and the deployment is currently progressing. Based on their current estimates, they expect the deployment will complete to the affected environment, resolving impact for all users, by their next scheduled update.

Scope of impact: Your organization is affected by this event, and the issue may impact some users set up as a call queue agent.

Root cause: A recent update addressing call disconnects introduced an issue with some call queue agents, causing the impact.

Next update by: Friday, May 16, 2025, at 11:00 PM UTC