Information – Planned Infrastructure Upgrade

Announcements Arpan Das

20/02/2025 11:45:00 PM

Please be aware there is a planned infrastructure upgrade (CHG1190773) scheduled for this weekend. The work being undertaken will begin at 19:00 on Thursday 6th March and it is expected to complete by the end of the day on Sunday the 9th March 2025.

During this period, all NHS.net Connect traffic will be re-routed to ensure there is zero impact on end users of the NHS.net Connect platform.

We would advise organisations to familiarise themselves with their business continuity plans in advance.

Any organisations that use direct IP addresses rather than DNS to access any NHS.net Connect services (portal.nhs.net, email.nhs.net, etc.) and the NHS.uk e-mail gateways may potentially lose service during the upgrade activity. If you believe that your organisation is using direct IPs in any system configuration, you are strongly advised to change to using our standard DNS settings to prevent any loss of service or end user impact.

If you require additional help and support, the NHS.net Connect helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net.