Microsoft 365 Alert – Service Degradation – Microsoft Intune – Some iOS bulk-enrolled device users can unenroll their Microsoft Intune devices – RESOLVED

Announcements Arpan Das

30/10/2024 08:56:00 AM

NHSmail Reference: INC46570871

Microsoft Reference: IT921026

Issue Status: RESOLVED

Issue Description: iOS bulk-enrolled device users can unenroll their Microsoft Intune devices.

More info: Specifically, some iOS users with bulk-enrolled devices are unexpectedly able to unenroll their Mobile Device Management (MDM) profile through the Microsoft Intune Company Portal, which shouldn’t be possible.

Final Update: 15/11/2024 08:35:00 AM – Microsoft have confirmed that the fix deployment is complete and their telemetry validates that this issue is resolved.

Scope of impact: Your organization is impacted by this event, and the problem impacts users with bulk-enrolled Microsoft Intune iOS devices that are trying to unenroll their devices in the Intune Company Portal.

Root cause: A latent code issue is allowing users to unexpectedly unenroll their bulk-enrolled Microsoft Intune iOS devices.

Next steps: Microsoft are continuing their investigation to determine how the latent code issue was introduced to better detect and prevent problems like this in the future.