Microsoft 365 Alert – Service Degradation – Microsoft 365 suite – Users experience intermittent failures when running apps or flows that utilize the SharePoint connector – RESOLVED

Announcements Sourav Nandi

24/09/2024 08:55:00 AM

NHSmail Reference: INC45865534

Microsoft Reference: MO897461

Issue Status: RESOLVED

Issue Description: Users experience intermittent failures when running apps or flows that utilize the SharePoint connector.

Final Update: 01/10/2024 09:42:00 AM – Microsoft have confirmed that the deployment of the fix completed as expected and validated with internal monitoring that the impact is remediated.

Scope of impact: Your organization is affected by this event, and any user running apps or flows that utilize the SharePoint connector may potentially be impacted. However, this issue more prominently affects users running apps or flows against longer lists of items.

Root cause: A recently implemented code change designed to adjust the way that information is fetched from SharePoint online is causing impact.

Next steps: Microsoft are further reviewing the recent code change to identify what specifically caused the intermittent failures, and to understand what prevented it from being detected in our update testing and validation procedures, which will allow them to prevent similar issues in future updates.