Microsoft 365 Alert – Service Degradation – Exchange Online – Some users may be unable to paste images into the body of email messages in Outlook on the web – RESOLVED
05/03/2024 08:49:00 AM
NHSmail Reference: INC41759706
Microsoft Reference: EX723521
Issue Status: RESOLVED
Issue Description: Users may be unable to paste images into the body of email messages in Outlook on the web.
More info: Some affected users have reported that they may be able to bypass impact by using the CTRL + V keyboard shortcut to paste images into the body of email messages in Outlook on the web.
Final Update: 11/03/2024 08:51:00 AM – The fix including the missing code has finished deploying and Microsoft have confirmed after monitoring telemetry that impact has been remediated.
Scope of impact: Users serviced by the affected infrastructure who attempt to paste images into the main body of email messages may be impacted.
Root cause: A recent standard service change was missing an expected portion of code, leading to impact.
Next steps: Microsoft are reviewing the impacting service change to understand how the portion of code wasn’t included with this change and why this wasn’t identified in their pre-deployment processes so they can prevent similar issues from occurring in the future.