Microsoft 365 Alert : Service Degradation – Microsoft 365 suite – Okta users may be unable to access any Microsoft 365 service and receive an error – FALSE POSITIVE

Announcements Sourav Nandi

17/11/2022 09:25:00 AM (GMT)

NHSmail Reference : INC32793787

Microsoft Reference : MO467897

Issue Status : FALSE POSITIVE

Issue Description : Okta users may be unable to access any Microsoft 365 service and receive an error.

More info : Users leveraging Okta may be unable to access any Microsoft 365 service and receive an error. The error reads: “AADSTS50107: The requested federation realm object ‘ObjectID’ does not exist.”

For more information on the workaround provided by Okta, please refer to the following documentation: https://support.okta.com/help/s/article/Okta-federation-issue-workaround?language=en_US

For the latest updates on Okta’s progress, please review their status page, https://status.okta.com/, for more details.

Scope of impact : This issue can potentially affect any user leveraging Okta’s services to identify to Microsoft 365 services.

Final Update : 21/11/2022 08:48:00 AM – Okta has provided documentation on resolving the issue. Please note that a service incident in the Microsoft-managed environment didn’t occur. This communication is intended to highlight and provide guidance on resolving this single sign-on issue that’s resulting in impact to Microsoft 365 users.

They recommend that representatives of your organization follow the steps provided in the following Okta-produced link and contact Okta support for assistance as needed, as per their guidance.

https://support.okta.com/help/s/article/Okta-federation-issue-workaround?language=en_US

Addition information about the event can be found on Okta’s System Status page under “Single Sign-On”. Their System Status page is located here: https://status.okta.com/