Microsoft 365 Alert : Service Degradation – Exchange Online – Admins’ downloaded CSV mailbox usage reports via Microsoft 365 admin center don’t contain data prior to August 1, 2022 – RESOLVED

Announcements Sourav Nandi

18/08/2022 09:45:00 AM (BST)

Issue Reported : 01/08/2022 12:00:00 AM BST

NHSMail Reference : INC31152223

Microsoft Reference : EX415080

Issue Status : RESOLVED

Issue Description : Admins’ downloaded CSV mailbox usage reports via Microsoft 365 admin center don’t contain data prior to August 1, 2022.

Scope of impact : This issue may potentially have impacted any admin attempting to view mailbox usage report data from before August 1, 2022.

Final Update : 19/08/2022 09:10:00 AM – Microsoft has successfully deployed a fix to address the code misconfiguration and confirmed via telemetry that this issue is resolved.

Root cause : A recently implemented code configuration for mailbox data in usage reports is causing issues with data in usage reports prior to August 1, 2022.

Next steps : Microsoft is reviewing our code configuration validation and deployment procedures to better detect and prevent issues like this in the future.