Microsoft 365 Alert : Service Degradation – Microsoft Teams – Users are unable to use the “Share to Outlook” button within channels in Microsoft Teams – RESOLVED

15/04/2022 03:24:00 AM (BST)

Issue Reported : 12/04/2022 11:00:00 AM 

Microsoft Reference : TM358659

NHSmail Reference : INC28304683

Issue Status : RESTORED

Issue Description :Users are unable to use the “Share to Outlook” button within channels in Microsoft Teams.

More info: Users may have also been unable to use the “Share to Outlook” button within standard channels and private channels.

While we were focused on remediation, we recommended that users copy and paste the link to share to Outlook.

Scope of Impact : Any user attempting to use the “Share to Outlook” button within channels in Microsoft Teams may be affected.

Final Update : 21/04/2022 08:49:00 AM – Microsoft have reverted the impacting change to remediate impact. Additionally, they have verified via monitoring the service and with affected users that this remediation action has successfully resolved the issue.

Root cause : A recent change, meant to address a separate problem within the Microsoft Teams service, introduced a code issue which resulted in impact.

Next steps : Microsoft are investigating how the recent change, meant to address a separate problem within the Microsoft Teams service, introduced a code issue to prevent this problem from happening again in the future.

They are also assessing why the problem wasn’t caught prior to deploying the update so that they can improve their update testing procedures.