Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users’ calls placed from the call log history screen are including the call queue as a participant – ONGOING

16/03/2026 08:32:00 AM

NHSmail Reference: INC46773908

Microsoft Reference: TM1253091

Issue Status: ONGOING

Issue Description: Users’ calls placed from the call log history screen are including the call queue as a participant.

More info: Users on the latest app version 1449/1.0.94.2025460012 for the IP Phone Android Microsoft Teams client are affected by this issue.

As a way to avoid impact, users can utilize the following steps:
1. Navigate to “calls” app.
2. Navigate to “Recents” tab.
3. Tap on the “i” button (info button) on the call history list item of the call queue call.
4. Tap on “View Profile” on the bottom sheet dialog.
5. Tap on the call icon in the new screen.

Current Update: 30/03/2026 09:01:00 AM –Microsoft has determined that the deployment of their code fix will take longer than our initial projection, and, after reevaluating, they are anticipating the fix will be available by the end of April, 2026. They are monitoring the deployment to ensure it’s progressing at an expected rate, and they will provide timeline updates as they’re available.

Scope of impact: Your organization is affected by this event, and users with a specific app version who placed calls from the call log history screen are including the call queue as a participant. This section may be updated as our investigation continues.

Root cause: A recent update to the Microsoft Teams IP Phone Android client that included a code issue, leading to impact.

Next update by: Wednesday, April 15, 2026, at 11:30 PM UTC