Microsoft 365 Alert – Service Degradation – Microsoft Purview – Admin updates to the Microsoft Purview compliance portal may not be implemented as expected – NEW

Announcements Arpan Das

02/03/2026 08:59:00 AM

NHSmail Reference: INC46761265

Microsoft Reference: MP1240709

Issue Status: OPEN

Issue Description: Admin updates to the Microsoft Purview compliance portal may not be implemented as expected.

More Info: This may impact changes to the following policies made since Wednesday, February 25, 2026:

– Sensitivity Labels
– Microsoft Purview Data Loss Prevention (DLP) policies
– Holds, including custom holds
– Retention Policies
– Insider Risk Management
– Optical Character Recognition (OCR) policies

Additionally, admins aren’t notified if the policies don’t sync as expected.

Current Update: 02/03/2026 09:06:00 AM – While in the process of deploying the fix to a test environment, Microsoft uncovered a problem in their fix deployment pipeline. They have since resolved this pipeline issue and have deployed the fix to their test environment, which they will monitor overnight and ensure that the fix has the desired effect.

Scope of impact: Admins who attempt to update to policies in the Microsoft Purview compliance portal may not be able to do so. This information may be updated as our investigation continues.

Root cause: A caching issue is preventing licensing updates from being applied as expected and resulting in the impact.

Next update by: Monday, March 2, 2026, at 7:00 PM UTC