INC46759889 – Users’ Job Title and Phone number being removed – RESOLVED

Announcements Shagufta Naaz

16/03/2026 17:00 PM

NHSmail Reference: INC46759889

Issue Status: RESOLVED

Issue Description: We are aware that some users’ Job Title and/or Phone numbers are being removed in Entra. Engineers are investigating the issue and updates will be provided in due course.

Final Update 18/03/2026 10:00AM:- Engineers remediated the issue on the evening of Monday 16th March and have been in a monitoring state since. We have since observed no further issues where a users “Job Title” or “Phone number” have been removed. Any previously affected users will have their “Job Title and phone number restored over the coming days as the sync progresses.

We apologise for any inconvenience caused.

If you need to report any issues, please contact the NHS.net Connect Helpdesk 24/7 by calling 0333 200 1133 or emailing.