Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Users can’t prompt the Researcher agent in Copilot and receive an error – ONGOING

Announcements Arpan Das

12/02/2026 08:43:00 AM

NHSmail Reference: INC46748328

Microsoft Reference: PB1231052

Issue Status: ONGOING

Issue Description: Users may experience delays when opening Capacity Settings and workspace licence information in Microsoft Fabric.

More info: Users may experience issues with the following scenarios:

– Loading the admin portal
– Rendering the Capacity Metrics app
– Accessing license information in Workspace settings

Current Update: 12/02/2026 09:21:00 AM – Microsoft are reviewing service monitoring telemetry to isolate the root cause and develop a remediation plan.

Scope of impact: Impact is specific to some users who are served through the affected infrastructure attempting to open Capacity Settings or workspace licence information in Microsoft Fabric.

Next update by: Thursday, February 12, 2026, at 10:00 AM UTC