Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Users are seeing under reported, inaccurate, or temporarily missing Copilot for Sales data in Microsoft Viva Insights – NEW

Announcements Shagufta Naaz

25/02/2026 8:38:00 AM

NHSmail Reference: INC46758274

Microsoft Reference: CP1238578

Issue Status: OPEN

Issue Description: Users are seeing under reported, inaccurate, or temporarily missing Copilot for Sales data in Microsoft Viva Insights.

More info: This affects the following three Copilot for Sales adoption metrics:

– Generate email draft actions taken using Copilot for Sales
– Review CRM record summary actions taken using Copilot for Sales
– Create CRM record actions taken using Copilot for Sales

Those without a premium Copilot for Sales license aren’t included in analysed population.

Current Update: 25/02/2026 8:38:00 AM – Microsoft has been alerted to an issue where users are seeing under reported, inaccurate, or temporarily missing Copilot for Sales data in Microsoft Viva Insights. They have identified an upstream service change that has created mapping issues, which is causing impact. They have developed and validated a fix to restore service and are preparing to deploy it to the affected environments. They will anticipate the fix will complete by Monday, March 23, 2026, and will monitor as it progresses.

Scope of impact: Your organisation is affected by this event, and users that access Copilot for Sales data in Microsoft Viva Insights are impacted.

Root cause: An upstream service change created mapping issues, which is causing impact.

Next update by: Wednesday, March 4, 2026, at 2:00 AM UTC