Microsoft 365 Alert – Service Degradation – Microsoft Viva – Users may encounter errors when attempting to create a post in Microsoft Viva Engage directly from a SharePoint page – RESOLVED

18/11/2025 09:10:00 AM

NHSmail Reference: INC46558064

Microsoft Reference: MV1097445

Issue Status: RESOLVED

Issue Description: Users may encounter errors when attempting to create a post in Microsoft Viva Engage directly from a SharePoint page.

More info: The error may occur specifically when using the “Promote to Viva Engage” feature.

To circumvent impact while the fix is in progress, users can copy the SharePoint page URL and start the post directly within Viva Engage.

Final Update: 04/02/2026 09:28:00 AM – Microsoft has completed the additional changes and proceeded with the deployment of the code fix. After allowing time for the deployment to complete and for the fix to fully saturate, they have confirmed that impact has now been resolved.

Scope of impact: Users attempting to use the “Promote to Viva Engage” feature through a SharePoint Page may encounter errors in their endeavor to do so.

Root cause: A conflict resulting from two SharePoint web parts which render on the same page, is resulting in impact.

Next Steps: Microsoft are working to make additional changes to their service to provide additional support and harden their infrastructure to help prevent similar issues from occurring again in the future.