Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Users’ query responses from the Facilitator agent in Microsoft Teams meetings are delayed up to 25 seconds – ONGOING

26/01/2026 09:16:00 AM

NHSmail Reference: INC46732559

Microsoft Reference: CP1221896

Issue Status: ONGOING

Issue Description: Users’ query responses from the Facilitator agent in Microsoft Teams meetings are delayed up to 25 seconds

More info: Delays are specific to open-ended questions in the meeting chat from the meeting participants to the Facilitator agent.

Current Update: 26/01/2026 08:58:00 AM – Microsoft has confirmed that an unusual influx of request traffic pertaining to user authentication when utilizing Facilitator for open-ended questions in meeting chat resulted in impact. They have applied a fix to increase throughput for authentication traffic and have observed that latency has reduced significantly. They are monitoring latency levels to ensure they continue to reduce and impact is successfully remediated.

Scope of impact: This issue may affect any user in Microsoft Teams meetings attempting to ask open-ended questions in meeting chats from the meeting participants to the Facilitator agent.

Root cause: An unusual influx of request traffic pertaining to user authentication when utilizing Facilitator for open-ended questions in meeting chat resulted in impact.

Next update by: Tuesday, January 27, 2026, at 1:00 AM UTC